If you're not getting the connection you were promised, you can head to our broadband comparison page to find a new plan, or simply use the comparison chart below: How fast should my speed be, and what do I need? So go and check your broadband speed now. But if it's falling short of the minimum promised speed, then you can potentially exit your contract penalty-free. If your speed check trials show that the speed you're getting is slow, but within the promised range, then there isn't much you can do other than complain. Still, when you signed up for your latest broadband contract, your provider should have given you a range of speeds that it will supply. Not they have to submit their 'average' speed, which is the speed that more than 50% of their users enjoy between 8pm and 10pm in the evening. That's all changed now though, thanks to an intervention from the Advertising Standards Authority. Internet providers such at BT broadband, Virgin Media and Sky used to try and cover themselves by saying that your broadband speed will be 'up to xxMb'. We’ll be happy to look into it, so we can work out what's wrong and help sort out any issues.What if my broadband speed test reveals slower speeds than I'd expected? If you notice your broadband is slower than it should be or the connection is intermittent, please contact us.
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Whether your computer is running other software at the same time.The speed of the websites you’re visiting.How many people are using the broadband in your area at the same time.
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Please also remember your download and upload rates may vary at any time, depending on: This happens while the exchange is working out what speed is best for your line. During this time it’s normal for broadband speeds to vary, or even for your connection to be intermittent. If you’ve recently switched broadband providers, it can take a few days for your connection speed to stabilise. Or, if you want to test your existing broadband speed, use the Ofcom broadband speed checker. You'll find your estimated speed range shown on each available package. Enter your postcode and landline number to check availability. You can check your estimated SSE broadband line speed by using our line checker. It can be affected by things like where you put your router, how thick your walls are and how many devices are using your broadband. This depends on the connection between your router and your device. Throughput is the connection speed on a device that’s connected to your broadband. This is not an issue with Fibre to the Premises (FTTP), as the fibre optic cables go right into the home. But your distance from the street cabinet can affect your speed. With Fibre to the Cabinet (FTTC) broadband, the distance to the telephone exchange doesn’t matter. Your speed is also affected by how far your house is from the street cabinet connecting you to the exchange. The maximum broadband speed in your area will vary according to your type of connection.įor ADSL connections, your broadband speed depends on the distance between your home and the telephone exchange. It’s how fast you can receive data from the local telephone exchange. Access line speed is the maximum speed of the internet connection into your home.